Politique de confidentialité

This Privacy Policy explains how ExtraCalls ("we", "us", or "our") collects, uses, and protects your personal information when you use our AI voice agent services. We are committed to protecting your privacy and ensuring the security of your data.

We collect the following types of information:

Account Information: Name, email address, phone number, restaurant name, and billing information when you create an account.

Call Data: Phone numbers of callers, call recordings, transcriptions, and metadata (duration, timestamps) for calls handled by our AI.

Usage Data: Information about how you use our dashboard, including features accessed, settings configured, and actions taken.

Technical Data: IP addresses, browser type, device information, and cookies for analytics and service improvement.

We use your information to:

Storage: Call recordings and transcriptions are stored securely and encrypted at rest. They are retained for 90 days by default, though you can configure shorter retention periods.

Access: Only you and authorized team members can access your call recordings and transcriptions through your dashboard.

AI Training: We may use anonymized call data to improve our AI models. You can opt out of this in your account settings.

Caller Disclosure: Our AI informs callers at the start of each call that they are speaking with an AI assistant and that the call may be recorded.

We work with trusted third-party providers to deliver our services:

Twilio: Telephony infrastructure for phone calls

ElevenLabs: AI voice synthesis and conversation

Stripe: Payment processing

AWS: Cloud hosting and data storage

These providers process data only as necessary to provide their services and are bound by strict data protection agreements.

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). You have the right to:

Access: Request a copy of your personal data

Rectification: Correct inaccurate personal data

Erasure: Request deletion of your personal data

Portability: Receive your data in a portable format

Objection: Object to certain processing activities

Restriction: Request limited processing of your data

To exercise these rights, contact us at privacy@extracalls.com.

We retain your data for as long as your account is active or as needed to provide services. Specifically:

When you delete your account, we delete your personal data within 30 days, except where retention is required by law.

We implement robust security measures to protect your data:

In the event of a data breach, we will notify affected users within 72 hours as required by GDPR.

We use cookies and similar technologies for:

Essential cookies: Required for the service to function

Analytics cookies: Help us understand how you use our service

Preference cookies: Remember your settings

You can control cookie preferences through your browser settings. Note that disabling essential cookies may affect service functionality.

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our dashboard. The "Last updated" date at the top of this page indicates when the policy was last revised.

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@extracalls.com

Address: ExtraCalls GmbH, Musterstraße 123, 10115 Berlin, Germany

For GDPR-related inquiries, you may also contact our Data Protection Officer at dpo@extracalls.com.